Dama e Vagabunda PizzeriaItalian tradition served in the center of Lisbon.

General Principles

We are Restaurante Pizzeria Dama e Vagabundo, hereinafter referred to solely as Dama e Vagabundo, owned by the company Sociedade Lusitana de Hotéis, Lda. We respect the privacy of personal data holders, visitors, users, hereinafter referred to as user(s), and we are committed to protecting the confidentiality of the personal information provided to us, in accordance with the applicable legislation, in particular the General Data Protection Regulation.

We hope that this Policy will help you understand what type of information we collect, why we collect it, and how we process it. If you do not accept the terms of this Privacy Policy, as a user of this website, you should not access, browse or register your data or third-party data on this website.

We thank you in advance for visiting the Dama e Vagabundo website.

Privacy and Personal Data

The Privacy Policy of Dama e Vagabundo, hereinafter referred to as the Policy, applies to all data collected as a result of using this website, which may identify the user as a natural person, and by doing so you are expressing your authorisation regarding the processing of your personal data under the terms set out in this Policy.

Personal data is understood as any information that may be used to identify a person, such as name, email address, postal address, telephone/mobile number, or other information necessary for Dama e Vagabundo to provide and complete the service requested by the user.

Dama e Vagabundo, together with its technological partners that provide functionalities for this website, such as the reservation system and newsletter subscription, does not automatically collect any personal information. All personal information is provided with the user’s consent through forms serving the following purposes:

• Provision of services for bookings and reservations – in order to provide our services, we will process the personal data strictly necessary for this purpose. In addition, your data will also be processed for all communication prior and subsequent to the provision of services until the entire process is completed;
• Provision of communication services, clarification of queries, suggestions and/or complaints;
• Marketing purposes – where we will inform you of our news, promotions, etc.

All end users of the website will be subject to the collection of non-personal data for statistical purposes, including IP Address (address indicating the location of a given computer), the Browser used, the Operating System (OS) used, the number of interactions and the time spent on the website, with no connection being made between IP address, or other non-personal data, and any user registered in our database.

Dama e Vagabundo will retain the personal data provided for the period necessary for the provision of services, respective invoicing, compliance with legal obligations, and communication/marketing.

Information Sharing and Data Security

Dama e Vagabundo does not sell its users’ personal data to third parties. Dama e Vagabundo may disclose registered personal information to other companies or individuals under the following circumstances:

• when the user has given consent to do so;
• when it is necessary to provide a product or service (in such cases only the minimum information required to fulfil the request will be transferred);
• by legal requirement.

Despite all efforts, Dama e Vagabundo cannot guarantee the full and absolute inviolability of the security of the information in its possession, and therefore urges users to take all precautions to protect their personal data when using the Internet.

Right to Alteration, Rectification and Deletion of Data

By law, you may request information about what we collect about you, and you may ask us to correct it if it is inaccurate. We request your consent to process your personal data and you may withdraw that consent at any time.

We may process your personal data because you have given us consent or to fulfil a contract, and you may request a copy of the information in digital format so that you can transfer it to another provider.

You have the right to request that we suspend the processing of your personal data for a period of time if you believe that we are not doing so lawfully.

Finally, in some circumstances, you may request us not to carry out automated processing or profiling. If the user wishes their personal information to be removed from Dama e Vagabundo’s computer records, they may at any time exercise the right of cancellation and deletion of data.

We are not required to have a Data Protection Officer, so any questions related to our use of your personal data should be addressed through:

• email, to info@damaevagabundo.com;
• telephone, to + 351 211 335 909 (call to national landline network);
• letter, by post, to Restaurante Dama e Vagabundo, Rua da Betesga, 1, 1100-202 Lisbon, Portugal.

Cookies

Cookies are small text files that a website, when visited by the user, places on their computer or mobile device via the internet browser.

Their purpose is to improve the user’s experience, making navigation easier, providing customised content and offers, enabling social network features, and supporting the core services of the website.

The use of cookies when accessing websites is a common practice, and the various browsers allow each user to manage and refuse their use, as well as delete those already created.

Dama e Vagabundo uses cookies to record details of each of your sessions. Some features of the website may not work properly if you do not enable the use of cookies.

Here is the list of cookies used by Dama e Vagabundo:

• Google Analytics;
• The website itself;
• Social Networks.

To learn more about cookies, visit http://www.aboutcookies.org/

Right to Complain

If you have a complaint about our processing of your personal data, we would prefer you to contact us directly first so that we can resolve your issue. However, it is also possible to contact the Portuguese Data Protection Authority (CNPD) through their website at https://www.cnpd.pt/ or at the following address:

Comissão Nacional de Proteção de Dados
Rua de São Bento n.º 148-3º
1200-821 Lisbon

Updating the Privacy Policy

This document may be modified at any time, as our services and processing of personal data evolve. If we intend to use your personal data in a way not previously identified, we will contact you to provide information about such use and, if necessary, ask for your consent.

If the change is substantial and has implications on how Dama e Vagabundo uses its users’ personal data, they will be informed through a notice on the main page of the website.

Thank you very much.

We are Restaurant Dama e Vagabundo, hereinafter referred to solely as Dama e Vagabundo, owned by the company Sociedade Lusitana de Hotéis, Lda. We are pleased and willing to provide this website with the purpose of offering relevant information about us and our services. This text is a legal and binding agreement between the visitor and Dama e Vagabundo governing the use of this website. By remaining on the website, you are deemed to have accepted the terms and conditions of its use.

Amendments to the Terms and Conditions

We reserve the right to insert or amend the terms and conditions of this agreement whenever we deem necessary, and therefore you should review these terms and conditions whenever you visit us. It is your sole responsibility to accept and comply with the terms when accessing this website, and if for any reason you do not agree with them, you should not use it.

Use of the Website and Copyright

The content on this website, including trademarks, designs, logos, text, images, audio and video material, is the intellectual property of Dama e Vagabundo, unless otherwise indicated by reference to its source, and is protected under the general principles of law as well as national and international legislation on intellectual property protection. Therefore, it is not permitted to display, reproduce, distribute, modify, transmit or use the contents in any way, for any purpose, without the prior and express written consent of Dama e Vagabundo.

Nevertheless, you may print any excerpt of the content of this website provided that it is not altered in any way and that the source and copyright notice are included. Finally, all the content of this website is protected by Copyright and Related Rights, Intellectual Property Rights, and the Cybercrime Law.

If you have a website and wish to place a hyperlink that leads directly to Dama e Vagabundo’s website, you must request prior authorisation from Dama e Vagabundo. In such a case, this will not constitute an implicit affiliation or partnership agreement.

All and any hyperlinks redirecting to Dama e Vagabundo’s website using the techniques of framing or in-line linking are strictly prohibited. Dama e Vagabundo assumes no responsibility for the content and hyperlinks found on third-party websites that link to Dama e Vagabundo’s website.

User Conduct

Dama e Vagabundo accepts no liability for any inconvenience or damage caused by the use of the website, such as service interruptions, external intrusions, anomalies caused by computer viruses or any other issue. It also accepts no responsibility for illegal or improper behaviour on the part of visitors.

Content and Warranties

Dama e Vagabundo manages this website with the aim of presenting and making available its restaurant services.

When accessing a third-party website, you should read and accept that website’s conditions before using it. We reserve the right to suspend access to the website without prior notice, for any reason whatsoever, and we may change the access conditions.

We also reserve the right to periodically carry out maintenance and updating tasks on the website. These interventions may occasionally degrade or restrict access to the website for a certain period of time.

All general terms and conditions are to be observed and respected, and they apply throughout the entire online duration of the services offered by Dama e Vagabundo.

Applicable Law

This website is governed by Portuguese Law.

ADR Information

Alternative dispute resolution (ADR) for consumer disputes

In compliance with Law no. 144/2015 of 8 September, Dama e Vagabundo informs its customers, who qualify as consumers under the definition provided in said Law, that in the event of a dispute they may refer the matter to an Alternative Consumer Dispute Resolution Entity:

CNIACC – National Centre for Consumer Conflict Information and Arbitration
http://www.cniacc.pt
Email: cniacc@fd.unl.pt

For more information, please visit the Consumer Portal at www.consumidor.pt